What to Include in an Airbnb Welcome Book (Free Checklist)
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5-star review often comes down to one thing: a seamless guest experience. And the single most powerful tool for creating that experience is a high-quality welcome book.
A great welcome book doesn't just provide information; it anticipates your guests' needs, answers their questions before they even ask, and makes them feel truly at home. But what exactly should you include to make it effective?
Here is the ultimate checklist for creating the perfect Airbnb welcome book.
What Are the 10 Essential Things to Include in a Welcome Book?
Think of your welcome book as your 24/7 on-site assistant. It should be organized, easy to read, and comprehensive. Here are the ten sections you absolutely must include.
1. A Personal Welcome Note
Start with a warm, personal message. Thank them for choosing your property. This is your chance to make a great first impression and set a friendly tone for their entire stay.
2. Check-in & Check-out Details
Even if you've sent this info online, include it here. List the check-in and check-out times clearly. Provide a simple summary of the departure process (e.g., "Please place all used towels in the laundry basket").
3. Your House Rules
This is a crucial section for protecting your property. Frame your rules in a positive and friendly way. Instead of "Don't have parties," try "Please be mindful of our quiet hours between 10 PM and 8 AM to respect our neighbors." Clearly state your policies on smoking, pets, and undeclared guests.
4. Wi-Fi Network & Password
This is likely the very first thing your guests will look for. Make it incredibly easy to find. Put it right at the beginning of the book on its own page if you can!
5. Appliance & Amenity Instructions
Don't let your guests struggle with the TV remote or the fancy coffee machine. Provide simple, step-by-step instructions for any electronics or appliances that might be tricky. This saves you from getting frustrated messages and makes your guests feel more comfortable.
6. Emergency Information
Safety is paramount. Provide a clear list of emergency contacts, including local police, fire, and hospital services. Also, include your own emergency contact number and the full address of the property for easy reference.
7. Local Recommendations
Show off your local expertise! This is where you can truly add value.
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Restaurants & Cafes: List a few favorites, from budget-friendly to high-end.
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Attractions & Activities: What are the must-see spots in your area?
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Groceries & Essentials: Where is the nearest supermarket or pharmacy?
8. Transportation Guide
Help your guests get around. Provide information on local public transport, the best taxi services or rideshare apps, and any tips on parking.
9. A Gentle Note About Reviews
The Airbnb algorithm loves positive reviews. Towards the end of the book, you can include a polite and friendly note. Something like, "We strive to be 5-star hosts. If there is anything we can do to make your stay exceptional, please let us know."
10. A Final Thank You
End the book just as you started it: with a warm, appreciative tone. Thank them again for their stay and wish them safe travels.
Your Free Welcome Book Checklist
Use this as a quick reference when building your guide:
Want to Save Time and Look Like a Pro?
Creating a welcome book from scratch can take hours. You have to design it, format it, and make sure you don't forget anything.
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Our best-selling Editable Airbnb Welcome Book Template includes all 10 of these essential sections and more. It’s a drag-and-drop Canva template that will instantly elevate your hosting game.
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